SUPPORT ARTICLES

Rim Height

Dual Shot Sport: 65"

Home Dual Shot: 65" (71” with one set of extenders, 77" with two sets)

Home Single Shot: 65"

Indoor/Outdoor Dual Shot: 65"

Pro Dual Shot: 74"

Pro Single Shot: 74"

Pop-Up Game: 65"

Sound Issues

Press the VOLUME button (the third button on your Control Panel) multiple times. The volume will turn all the way down and then come back up. Keep pressing the button to get to your desired sound level.


Note: If you have tried the above steps and still have sound control issues, please contact us for further assistance.

How long does it take to receive my game?

Home Dual/Single, Pro Dual/Single, Sport Dual, Outdoor Dual:

  • If you place your order via popashot.net by 2 pm CT M-F, your game should be shipped the same business day, otherwise it will go out the next business day.
  • Our games are shipped via FedEx Ground. The game takes 2-4 business days to get to you.
  • Note: If you place your order via other websites (for example: Amazon, Walmart.com, Wayfair, etc.) you will need to contact them directly for shipping information.

All other items:

  • Shipping is via USPS or FedEx depending on weight/size of shipment. They normally ship the same or next business day.

Customized:

  • After production, delivery time is 2-4 business days via FedEx Ground.

Expedited:

  • We do offer expedited service for a 10% rush service fee, plus whatever rush shipping speed you choose. Please contact us if you need this service.

Canada, Export or Overseas:

  • Yes. We do ship to you. You are responsible for any duties/taxes. We can quote you shipping costs. Please, contact us with your shipping address and which game you are needing shipped.

How high does my ceiling need to be?

Home Dual Shot

Lowest height setting: ceiling needs to be a minimum of 84″ (7′)
Middle height setting: ceiling needs to be a minimum of 90″ (7′ 6″)
Highest height setting: ceiling needs to be a minimum of 96″ (8′)

Home Single Shot

Ceiling needs to be a minimum of 84″ (7′)

Dimensions, Measurements, & Weights

Home Dual Shot

 Length: 
 - 87″ (opened)
 - 37″ (when game is folded up)

Height (the height is adjustable):
 - 82″ (6′ 10″) when using no height extension tubes
 - 88″ (7′ 4″) when using the 1st level of height extension tubes
 - 94″ (7′ 10″) when using the 2nd level of height extension tubes
Rim Height (extension tubes will increase rim height):
 - 65″ (5′ 5″) when using no height extension tubes
 - 71″ (5′ 11″) when using the 1st level of height extension tubes
 - 77″ (6′ 5″) when using the 2nd level of height extension tubes
Lean Bar: 32″ high
Width: 46″
Weight: 58 lbs.
Ships in 1 box measuring: 48″ x 24″ x 6″
Ships via FedEx

Home Single Shot

Length
 - 87″ (opened)
 - 37″ (when game is folded up)
Height: 82″ (6′ 10″)
Rim Height: 64″
Lean Bar: 32″ high
Width: 30″
Weight: 44 lbs.
Ships in 1 box measuring: 36″ x 24″ x 6″
Ships via FedEx

How many basketballs come with the game?

Home Dual Shot

 - 7 mini basketballs come with the game

Home Single Shot

 - 3 mini basketballs come with the game

Basketballs are falling out of the game. Any help?

Please review our Assembly Videos to assure you are properly installing your ball return ramp

Customization Options

The Home Dual Shot and the Home Single Shot are customizable!  You can work with one of our graphic design team to get you the custom backboard you desire for your Pop-A-Shot.  Click here to learn more.